Consumers. You can use the links provided at the top to conveniently receive any type of Customer Services while sitting at your home. The sources of these services are reliable and follow-up is on regular basis.

Latest Policies/Orders regarding Installments Bills, Over Billing, M.C.O. of Meters, Lending Meters, 300/Rs ACC New Schedule.

• Reconnection Policy.
• Exemption Of Electricity Wiring Test Report.
• Installments Of Bills.
• Complaints Of Consumers Regarding Incorrect Meter Reading.
• Procedures for New Connection, Change of Name, Change of Tariff and Reduction/Extension of Load.
• Lumpsum Charges for New General Connections Under Tariff A-1 and A-2 (Single Phase).
• Lumpsum Charges for New General Connections Under Tariff A-1 and A-2 (Three Phase).
• Relief Package for New Connections to B-1 Consumers (Load Upto 40 KW).
• Supply of Power to ARC Furnaces.
• Supply of Power through 11 & 33 KV Feeders.
• Incentive Package for Industries.
• Incentive Package for All Seasonal Industries.
• Procedure for 7% Incentive on Advance Payment.
• Recovery of Arrears from Permanently Disconnected Consumers.
• Simplified new connection A&A form (CP-Form-03-A) Single Phase upto 4 KW.
• SOP at 400/230 volts to the Industrial and Tubewell.
• Policy for Shifting of General Industrial and Tubewell connections.
• Revision of the Installation and dismantling/shifting charges.
• Billing Procedure for unregistered consumers (Direct Hooking)
• Policy and Procedures on Detection Bills.
• Policy of detection billings to Domestic and Commercial Customers upto 4 KW of Rs. 45 for Single phase and Rs. 100 for Three Phase

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